Shipping & Returns
We offer free standard shipping for orders within the United States. For more information, please read our shipping policy details below.
We use UPS and USPS as our primary standard service carrier (Up to 3 Lbs.). All orders delivered to a PO Box will be shipped via USPS. Please allow up to seven business days from ship date for delivery when choosing Standard Shipping. Not available for international orders.
Alaska, Hawaii & US Territories –
There is no additional charge for all orders shipping to Alaska, Hawaii, Puerto Rico, American Samoa, Micronesia, Guam, Marshall Islands, Mariana Islands, Palau and the Virgin Islands. Delivery time is 10 business days.
Please be advised that Novanutritions.com is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Please contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
Returns & Refunds
We offer 30-Day Money Back Guarantee. If you are unsatisfied with your purchase, you may send unopened, sealed products back to us within 30 days of your order and receive a full refund minus shipping charges. Please see our Return and Refund Policy for more details. Returns will be processed and credited to your account with 3-5 business days from the date we received your package. If your order was damaged during shipment, or if you received the incorrect item in your order, please do not open the items and contact us immediately. We will file a claim with the carrier for a damaged shipment. Please include your order number, daytime phone number, and the nature of the damages. You have the option of either receiving a replacement or a full refund once the claims process is complete. We will not be responsible for the products that been seized by your country Customs or damaged by the heat. Orders already shipped out cannot be canceled in mid-transit. We cannot recall items already shipped out of our warehouse. All orders that are undeliverable/returned (due to bad address or no one to receive the package) will be refunded minus a 25% restocking fee.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products